Category Archives: Reviews

Responding to Fruitcake Reviewers

Posted on April 11, 2013 by Chef Forfeng

There’s been a ton of talk, articles and blogs about how to respond to online reviews. But not too much on how to deal with Fruitcakes and Trolls. The difference? A Fruitcake reviewer is someone who may have been a … Continue reading →

Posted in B&B, Customer Service, How tos, Lodging, marketing, Reputation Management, Reviews | Tagged Business, customer service, Google+, Responding to reviews, Review site, Tripadvisor, Troll, Yelp | 7 Comments

Reputation Management for Lodging, Maine Innkeepers Association

Posted on April 30, 2012 by Chef Forfeng

This past week, Scott Thomas from Brewster House (http://www.brewsterhouse.com/) and I gave a seminar to the Maine Innkeepers Association (http://www.maineinns.com/) on reputation management. Following are the two powerpoints used, the handout and the page notes from my portion of the … Continue reading →

Posted in B&B, Customer Service, Hospitality News, How tos, Inns, Lodging, marketing, Observations, Reviews, Social Media | Tagged chamber of commerce, facebook, Google+, hospitality, Hospitality Marketing, lodging, lodging marketing, reviews, Social Media, Tripadvisor, twitter, Yelp | Leave a comment

Inns, HOW TO get the Recommend This Place box on your Facebook Fan page

Posted on July 19, 2011 by Chef Forfeng

As of last month, Facebook added a Recommend This Place to Fan pages, initially it was just supposed to appear to local audiences to your business, but it appears now to be a universally available recommend box on a businesses … Continue reading →

Posted in B&B, Hospitality News, How tos, Inns, Lodging, marketing, Reviews | Tagged facebook, facebook fan pages, Facebook Places, fan pages, Hospitality Marketing, lodging, lodging marketing, marketing, Social Media | 18 Comments

Yes B&Bs, your guests are Yelping about you!

Posted on May 10, 2011 by Chef Forfeng

Scott from Brewster House just wrote a blog post today: 3 Ways to Manage Your Online Reputation – Good, Bad, and Ugly which ties in perfectly to this. Guests do talk on Yelp about B&B stays, while not as many review … Continue reading →

Posted in B&B, Customer Service, Hospitality News, Lodging, marketing, Reviews | Tagged hospitality, Hospitality Marketing, marketing, reviews, Social Media, Tripadvisor, twitter, Yelp | Leave a comment

Restaurants need to come out of the Dark Ages

Posted on April 5, 2011 by Chef Forfeng

One of the most common phrases to come out of a Chef’s or Restaurant Owner’s mouth, is “I don’t have time!” Let’s totally forget social media and social media marketing for a moment. Let’s just address review sites. Yelp, Tripadvisor … Continue reading →

Posted in Food Stories, Hospitality News, How tos, marketing, Observations, Restauranting, Reviews | Tagged culinary, hospitality, Hospitality Marketing, postaweek2011, Social Media, Tripadvisor, Yelp | 1 Comment

Open Mouth insert Anti-Gluten Free Comment Here

Posted on April 1, 2011 by Chef Forfeng

Or (As a restaurant owner a prime example of why you should be monitoring your brand) I became aware of this a few days ago when I saw a tweet posted by a B&B twitter friend of mine linking to an … Continue reading →

Posted in Events, Hospitality News, Observations, Restauranting, Reviews | Tagged Celiac, facebook, Food Allergies, Gluten Free, hospitality, Hospitality Marketing, postaweek2011, Reputation Monitoring, restaurants, Social Media, Tripadvisor, Yelp | 7 Comments

Tripadvisor, bane or boon to small lodging?

Posted on August 24, 2010 by Chef Forfeng

You might also be interesting in: About The Inn’s Reviewing TripAdvisor: Low Marks for Responsibility There has been much talk in the last year or so about Tripadvisor in the lodging communities: complaints of other lodging owners posting positive fake … Continue reading →