Category Archives: General Rants & Raves

The Bed and Breakfast Industry has a problem and it needs some TLC from its Innkeepers

Statistically for every new B&B that opens, two close, plus a combination of the threat of Airbnb, an aging innkeeper population, and the fact that innkeeping as a profession is not something most people (and more importantly millennials) are thinking … Continue reading

Posted in B&B, General Rants & Raves, Lodging, marketing, Observations, Reputation Management, Reviews | Tagged , , , , | 3 Comments

Bed and Breakfasts Need to Do Some Digital Housekeeping!

Innkeepers, when was the last time you looked, REALLY LOOKED at your website, especially your home page? And checked it? And checked the whole site? I have a project I am working on for a lodging organization, it includes going … Continue reading

Posted in B&B, General Rants & Raves, Hospitality News, How tos, Inns, Lodging, marketing, Observations, Social Media | Tagged , , , , | 5 Comments

Working on The Men of Glastonbury Calendar

For those who may not know, I kind of fell into a full time job this past June at the local Chamber of Commerce that I have been a member and ambassador at for the last few years. It wasn’t … Continue reading

Posted in General Rants & Raves, Humor, Observations | Tagged , , , , | 2 Comments

2 lobsters, a local fish market and the importance of customer service

This is a perfect example of an excellent post that came out recently: A Better Business Doctrine – Part 1: A**holes are bad for business which should be required reading for businesses. I’m going to warn you now, this is long, … Continue reading

Posted in Customer Service, General Rants & Raves, Hospitality News, How tos | Tagged , , , , , , , , , , , , | 4 Comments

Why I loathe being called a Foodie

I wrote this for my Toastmasters speech tonight and thought I’d post it for a snark or two, as a few of you I talk to on twitter, know much I just “love” being called a foodie. LOL I think … Continue reading

Posted in General Rants & Raves, Humor, Observations | Tagged , , , | 3 Comments

Customer service should not begin and end at the front door, vendors are customers too.

I address this to any type of hospitality business that has a partnership running the business, whether it be a married or civil union couple, an actual legal business partnership or one that’s simply run with one’s significant other. If … Continue reading

Posted in B&B, General Rants & Raves, Hospitality News, Inns, Lodging, Observations, Restauranting | Tagged , , , , , , , | 1 Comment

Measuring the ROI of social media for lodging. Can you? And should you even try?

I keep getting asked this question by innkeepers, “How can I measure the ROI of social media?” What a fun question to try to answer! How can you measure the price of your branding? You can’t. Not in hard fast … Continue reading

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