Category Archives: Reputation Management

The Bed and Breakfast Industry has a problem and it needs some TLC from its Innkeepers

Statistically for every new B&B that opens, two close, plus a combination of the threat of Airbnb, an aging innkeeper population, and the fact that innkeeping as a profession is not something most people (and more importantly millennials) are thinking … Continue reading

Posted in B&B, General Rants & Raves, Lodging, marketing, Observations, Reputation Management, Reviews | Tagged , , , , | 3 Comments

Innkeepers, What does your personal digital footprint say about you? (and your inn)

I was having an interesting discussion with a friend yesterday (an Innkeeper in Virginia) about attending the PAII conference next week, and my friend asked, “So where are you staying?” and we got into a discussion about B&Bs in Austin … Continue reading

Posted in Facebook, How tos, Inns, Lodging, marketing, Observations, Reputation Management, Social Media | Tagged , , | 3 Comments

Q&A with Tripadvisor’s Head of Industry Relations, Brian Payea

A bit over a month ago, I got to visit Tripadvisor’s new Headquarters in Needham, MA, with our Fidelco Guide Dog Puppy in tow. (off topic for a minute, my husband and myself are volunteer puppy raisers for the Fidelco … Continue reading

Posted in Hospitality News, Reputation Management, Tripadvisor | Tagged , , | 1 Comment

Reputation Management Links and Tips for Innkeepers

Additional Recommended Reading: The Art of Responding to review sites for restaurants and lodging. Check to see if your business name is taken on social networks: http://namechk.com/ http://knowem.com/ -Don’t sign up for the service, just use it check (and be cognizant … Continue reading

Posted in B&B, Reputation Management, Reviews, Social Media | Tagged , , , , , | 4 Comments

Responding to Fruitcake Reviewers

There’s been a ton of talk, articles and blogs about how to respond to online reviews. But not too much on how to deal with Fruitcakes and Trolls. The difference? A Fruitcake reviewer is someone who may have been a … Continue reading

Posted in B&B, Customer Service, How tos, Lodging, marketing, Reputation Management, Reviews | Tagged , , , , , , , | 7 Comments

Bed and Breakfasts, Reputation Management and Deleted Tweets

A common concern I hear frequently voiced from B&Bs, “Is what if I have a conversation with someone who voices a complaint,” or “What if I posted something I regret?” Like a drunk tweet, or something posted in anger, “Should … Continue reading

Posted in B&B, Customer Service, Hospitality News, Inns, Lodging, marketing, Reputation Management | Tagged , , , , , , , | 1 Comment