Category Archives: Reviews

The Bed and Breakfast Industry has a problem and it needs some TLC from its Innkeepers

Statistically for every new B&B that opens, two close, plus a combination of the threat of Airbnb, an aging innkeeper population, and the fact that innkeeping as a profession is not something most people (and more importantly millennials) are thinking … Continue reading

Posted in B&B, General Rants & Raves, Lodging, marketing, Observations, Reputation Management, Reviews | Tagged , , , , | 3 Comments

Reputation Management Links and Tips for Innkeepers

Additional Recommended Reading: The Art of Responding to review sites for restaurants and lodging. Check to see if your business name is taken on social networks: http://namechk.com/ http://knowem.com/ -Don’t sign up for the service, just use it check (and be cognizant … Continue reading

Posted in B&B, Reputation Management, Reviews, Social Media | Tagged , , , , , | 4 Comments

The BBB Customer Review Option, Innkeepers Need to Keep It On Their Radar.

Back in November it was released that the BBB (Better Business Bureau) was going to roll out a customer review system http://smallbiztrends.com/2013/11/better-business-bureau-customer-reviews.html. I was waiting to write about this one until I had a bit more information. This morning while … Continue reading

Posted in B&B, Customer Service, Hospitality News, Observations, Reviews | Tagged , , , , , | 1 Comment

Responding to Fruitcake Reviewers

There’s been a ton of talk, articles and blogs about how to respond to online reviews. But not too much on how to deal with Fruitcakes and Trolls. The difference? A Fruitcake reviewer is someone who may have been a … Continue reading

Posted in B&B, Customer Service, How tos, Lodging, marketing, Reputation Management, Reviews | Tagged , , , , , , , | 7 Comments

Reputation Management for Lodging, Maine Innkeepers Association

This past week, Scott Thomas from Brewster House (http://www.brewsterhouse.com/) and I gave a seminar to the Maine Innkeepers Association (http://www.maineinns.com/) on reputation management. Following are the two powerpoints used, the handout and the page notes from my portion of the … Continue reading

Posted in B&B, Customer Service, Hospitality News, How tos, Inns, Lodging, marketing, Observations, Reviews, Social Media | Tagged , , , , , , , , , , , | Leave a comment

Inns, HOW TO get the Recommend This Place box on your Facebook Fan page

As of last month, Facebook added a Recommend This Place to Fan pages, initially it was just supposed to appear to local audiences to your business, but it appears now to be a universally available recommend box on a businesses … Continue reading

Posted in B&B, Hospitality News, How tos, Inns, Lodging, marketing, Reviews | Tagged , , , , , , , , | 18 Comments

Yes B&Bs, your guests are Yelping about you!

Scott from Brewster House just wrote a blog post today: 3 Ways to Manage Your Online Reputation – Good, Bad, and Ugly  which ties in perfectly to this. Guests do talk on Yelp about B&B stays, while not as many review … Continue reading

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