Tag Archives: reputation management

Innkeepers, What does your personal digital footprint say about you? (and your inn)

I was having an interesting discussion with a friend yesterday (an Innkeeper in Virginia) about attending the PAII conference next week, and my friend asked, “So where are you staying?” and we got into a discussion about B&Bs in Austin … Continue reading

Posted in Facebook, How tos, Inns, Lodging, marketing, Observations, Reputation Management, Social Media | Tagged , , | 3 Comments

Q&A with Tripadvisor’s Head of Industry Relations, Brian Payea

A bit over a month ago, I got to visit Tripadvisor’s new Headquarters in Needham, MA, with our Fidelco Guide Dog Puppy in tow. (off topic for a minute, my husband and myself are volunteer puppy raisers for the Fidelco … Continue reading

Posted in Hospitality News, Reputation Management, Tripadvisor | Tagged , , | 1 Comment

Reputation Management Links and Tips for Innkeepers

Additional Recommended Reading: The Art of Responding to review sites for restaurants and lodging. Check to see if your business name is taken on social networks: http://namechk.com/ http://knowem.com/ -Don’t sign up for the service, just use it check (and be cognizant … Continue reading

Posted in B&B, Reputation Management, Reviews, Social Media | Tagged , , , , , | 4 Comments

Innkeepers, Are you losing your identity?

As innkeepers, your lives are public, they need to be. Guests do like to know who they are staying with generally, it’s an integral part of the B&B brand. And while not every innkeeper has their names and photos on … Continue reading

Posted in B&B, Hospitality News, How tos, Lodging, Observations | Tagged , , , , , , | 1 Comment

The BBB Customer Review Option, Innkeepers Need to Keep It On Their Radar.

Back in November it was released that the BBB (Better Business Bureau) was going to roll out a customer review system http://smallbiztrends.com/2013/11/better-business-bureau-customer-reviews.html. I was waiting to write about this one until I had a bit more information. This morning while … Continue reading

Posted in B&B, Customer Service, Hospitality News, Observations, Reviews | Tagged , , , , , | 1 Comment

The Lodging Resource Newsletter: Issue #19, February 2013

Hello again Lovely Innkeepers! The big news for this past month was TripAdvisor announcing a new feature that will allow Innkeepers to report any issues regarding blackmail threats from their guests http://cdn.tripadvisor.com/pdfs/email/Blackmail_US.pdf Acorn Internet did a very good walkthrough on: … Continue reading

Posted in B&B, Hospitality News, Inns, Lodging, marketing, newsletters | Tagged , , , , , , , , , | Leave a comment

Bed and Breakfasts, Reputation Management and Deleted Tweets

A common concern I hear frequently voiced from B&Bs, “Is what if I have a conversation with someone who voices a complaint,” or “What if I posted something I regret?” Like a drunk tweet, or something posted in anger, “Should … Continue reading

Posted in B&B, Customer Service, Hospitality News, Inns, Lodging, marketing, Reputation Management | Tagged , , , , , , , | 1 Comment