Tag Archives: reviews

Reputation Management Links and Tips for Innkeepers

Additional Recommended Reading: The Art of Responding to review sites for restaurants and lodging. Check to see if your business name is taken on social networks: http://namechk.com/ http://knowem.com/ -Don’t sign up for the service, just use it check (and be cognizant … Continue reading

Posted in B&B, Reputation Management, Reviews, Social Media | Tagged , , , , , | 4 Comments

The BBB Customer Review Option, Innkeepers Need to Keep It On Their Radar.

Back in November it was released that the BBB (Better Business Bureau) was going to roll out a customer review system http://smallbiztrends.com/2013/11/better-business-bureau-customer-reviews.html. I was waiting to write about this one until I had a bit more information. This morning while … Continue reading

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Innkeepers, Do you respond to positive reviews?

In my daily reading yesterday morning I came across this article: What Hoteliers And Restauranteurs Can Learn From The “Ford Fiesta Movement” By Tom Costello  http://www.hospitalitynet.org/news/154000392/4055989.html. I highly suggest you read it first and then come back here. The point … Continue reading

Posted in B&B, Customer Service, Hospitality News, Observations, Social Media | Tagged , , , , , | 4 Comments

Reputation Management for Lodging, Maine Innkeepers Association

This past week, Scott Thomas from Brewster House (http://www.brewsterhouse.com/) and I gave a seminar to the Maine Innkeepers Association (http://www.maineinns.com/) on reputation management. Following are the two powerpoints used, the handout and the page notes from my portion of the … Continue reading

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Yes B&Bs, your guests are Yelping about you!

Scott from Brewster House just wrote a blog post today: 3 Ways to Manage Your Online Reputation – Good, Bad, and Ugly  which ties in perfectly to this. Guests do talk on Yelp about B&B stays, while not as many review … Continue reading

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