Tag Archives: training

Restaurant Productivity and the age of Social Distraction

I recently did a productivity audit on a restaurant, and found some interesting observations that I thought it would be worth it to share. The restauranteur in question was having an issue with prep not getting done in time for … Continue reading

Posted in Customer Service, Hospitality News, Observations, Restauranting | Tagged , , , , , , , , , | Leave a comment

The Lodging Resource Newsletter is out, Issue #3, July 2011

In this issue, some helpful free applications, social media tutorials and training articles, a terrific article about bed bugs and more!  http://www.forfengdesigns.com/newsletters/id2.htm  To subscribe to future issues please visit http://www.forfengdesigns.com/newsletters/ (the newsletter is a double opt in, so please make sure … Continue reading

Posted in B&B, Hospitality News, How tos, Inns, Lodging, marketing, newsletters | Tagged , , , , , , , , , , , , , | Leave a comment

2 lobsters, a local fish market and the importance of customer service

This is a perfect example of an excellent post that came out recently: A Better Business Doctrine – Part 1: A**holes are bad for business which should be required reading for businesses. I’m going to warn you now, this is long, … Continue reading

Posted in Customer Service, General Rants & Raves, Hospitality News, How tos | Tagged , , , , , , , , , , , , | 4 Comments

May Lodging Resource Newsletter

We just set up our first newsletter, it’s about time I would say! After doing newsletters for many of my clients I figured it it was about time to do my own. I didn’t want to do a sales “pitch” newsletter … Continue reading

Posted in B&B, Hospitality News, How tos, Inns, Lodging, marketing, newsletters, Observations | Tagged , , , , , , , , , , , , | Leave a comment

5 Tips for getting more bookings using good phone skills

This falls into the category that many B&Bs have of, “I know I should be doing this” but…………… A few slides about this starting on page 18 of Offline marketing in a digital age http://www.slideshare.net/Forfeng/offline-marketing-in-a-digital-age with some additional tips and the worksheet http://room-swap.com/heather-turner/201-offline-marketing-in-a-digital-age … Continue reading

Posted in B&B, Hospitality News, How tos, Inns, marketing, Observations | Tagged , , , , | Leave a comment

The Facebook Conundrum, Fan Pages or Personal Pages for Inns

(This is applicable to ANY business using Facebook of course) Ironically as I was trying to finish this post up, Hubspot the mighty came out with Top 5 Things Not to Do on Facebook. Which is basically what I wanted to … Continue reading

Posted in B&B, Hospitality News, How tos, Inns, Lodging, marketing, Observations | Tagged , , , , , , , , , , | 8 Comments

Inns and the Art of the DM (direct message)

What is a DM (direct message)? http://support.twitter.com/entries/14606-what-is-a-direct-message-dm A great post came out by Jill Clark, I Die Inside When You Automate, which hits spot on how I feel about auto DMs and I perceive many other people feel the same … Continue reading

Posted in Hospitality News, How tos, Inns, marketing, Observations | Tagged , , , , , , , , | 6 Comments