Tag Archives: Yelp

Reputation Management Links and Tips for Innkeepers

Posted on February 24, 2015 by Chef Forfeng

Additional Recommended Reading: The Art of Responding to review sites for restaurants and lodging. Check to see if your business name is taken on social networks: http://namechk.com/ http://knowem.com/ -Don’t sign up for the service, just use it check (and be cognizant … Continue reading →

Posted in B&B, Reputation Management, Reviews, Social Media | Tagged , , , , , | 4 Comments

Responding to Fruitcake Reviewers

Posted on April 11, 2013 by Chef Forfeng

There’s been a ton of talk, articles and blogs about how to respond to online reviews. But not too much on how to deal with Fruitcakes and Trolls. The difference? A Fruitcake reviewer is someone who may have been a … Continue reading →

Posted in B&B, Customer Service, How tos, Lodging, marketing, Reputation Management, Reviews | Tagged , , , , , , , | 7 Comments

Innkeepers, Do you respond to positive reviews?

Posted on May 11, 2012 by Chef Forfeng

In my daily reading yesterday morning I came across this article: What Hoteliers And Restauranteurs Can Learn From The “Ford Fiesta Movement” By Tom Costello  http://www.hospitalitynet.org/news/154000392/4055989.html. I highly suggest you read it first and then come back here. The point … Continue reading →

Posted in B&B, Customer Service, Hospitality News, Observations, Social Media | Tagged , , , , , | 4 Comments

Reputation Management for Lodging, Maine Innkeepers Association

Posted on April 30, 2012 by Chef Forfeng

This past week, Scott Thomas from Brewster House (http://www.brewsterhouse.com/) and I gave a seminar to the Maine Innkeepers Association (http://www.maineinns.com/) on reputation management. Following are the two powerpoints used, the handout and the page notes from my portion of the … Continue reading →

Posted in B&B, Customer Service, Hospitality News, How tos, Inns, Lodging, marketing, Observations, Reviews, Social Media | Tagged , , , , , , , , , , , | Leave a comment

The Lodging Resource Newsletter is out, June 2011

Posted on June 1, 2011 by Chef Forfeng

Please visit http://www.forfengdesigns.com/newsletters/issue2.htm for the second edition of the new Lodging Resource newsletter. Cheers!

Posted in B&B, Hospitality News, How tos, Inns, Lodging, marketing | Tagged , , , , , , , , , , , , , | 2 Comments

Yes B&Bs, your guests are Yelping about you!

Posted on May 10, 2011 by Chef Forfeng

Scott from Brewster House just wrote a blog post today: 3 Ways to Manage Your Online Reputation – Good, Bad, and Ugly  which ties in perfectly to this. Guests do talk on Yelp about B&B stays, while not as many review … Continue reading →

Posted in B&B, Customer Service, Hospitality News, Lodging, marketing, Reviews | Tagged , , , , , , , | Leave a comment

2 lobsters, a local fish market and the importance of customer service

Posted on May 3, 2011 by Chef Forfeng

This is a perfect example of an excellent post that came out recently: A Better Business Doctrine – Part 1: A**holes are bad for business which should be required reading for businesses. I’m going to warn you now, this is long, … Continue reading →

Posted in Customer Service, General Rants & Raves, Hospitality News, How tos | Tagged , , , , , , , , , , , , | 4 Comments