Category Archives: Customer Service

Innkeepers, what does your email autoresponder say about you?

Posted on August 30, 2016 by Chef Forfeng

Over the years I’ve been the recipient of many B&B auto-responders, and have started collecting ones that are either very good or quite awful. Approximately 1 in every 10 B&Bs has an auto-responder on their email, and based on some … Continue reading →

Posted in B&B, Customer Service, How tos | Tagged , , | Leave a comment

ADA Service Animal Requirements for Bed and Breakfasts

Posted on May 25, 2016 by Chef Forfeng

This past week I wrote an article for PAII’s May Newsletter with some information that the US Justice Department has put out on commonly asked questions about service animals. I wanted to elaborate a bit on the article, and delve … Continue reading →

Posted in B&B, Customer Service, Hospitality News, How tos, Observations | Tagged , , , , | 6 Comments

Branding, Marketing and the Internet for Aspiring Innkeepers. Part Two

Posted on March 22, 2016 by Chef Forfeng

This is part two of a series based on a recent session I did for Aspiring innkeepers at the recent Mid-Atlantic Innkeepers Conference in Virginia. Part One can be found here. Slide 10 was on utilizing your business cards and … Continue reading →

Posted in B&B, Customer Service, Hospitality News, How tos, Lodging, marketing, Observations | Tagged , , , | Leave a comment

The Pros and Cons of Offering Pet Friendly Lodging (plus notes)

Posted on April 4, 2014 by Chef Forfeng

These are my notes from this past March’s MidAtlantic Innkeeper’s Conference presentation. I recently had a few emails from innkeepers asking for suggestions so thought it might be helpful to post them. Statistics Forty-nine percent of pet owners in a survey … Continue reading →

Posted in B&B, Customer Service, Hospitality News, How tos, Inns, marketing, Observations | Tagged , , | 3 Comments

The BBB Customer Review Option, Innkeepers Need to Keep It On Their Radar.

Posted on February 6, 2014 by Chef Forfeng

Back in November it was released that the BBB (Better Business Bureau) was going to roll out a customer review system http://smallbiztrends.com/2013/11/better-business-bureau-customer-reviews.html. I was waiting to write about this one until I had a bit more information. This morning while … Continue reading →

Posted in B&B, Customer Service, Hospitality News, Observations, Reviews | Tagged , , , , , | 1 Comment

Is Chamber membership worth it for Bed and Breakfasts?

Posted on January 23, 2014 by Chef Forfeng

One answer, Yes and No. It depends on the Chamber of Commerce. I get this question frequently, especially from people just opening up B&Bs for the first time. I just got this question again last night and decided to finally … Continue reading →

Posted in B&B, Customer Service, Hospitality News, How tos, Lodging, marketing | Tagged , , , , , | 3 Comments

When Your Website is Down, do You Have a Backup Plan?

Posted on August 9, 2013 by Chef Forfeng

I talk to more people who groan, “I don’t want to be on social media for my business!’. Fine then, don’t be for the following reasons: it’s free, it’s great branding for your business, it doesn’t have to be time … Continue reading →

Posted in Customer Service, How tos, marketing, Observations, Social Media | Tagged , , , , , , , , | 2 Comments